Customer Service & Operations Executive | Day 1 HMO | …, Makati

Setting the Gold Standard in Home Care Solutions

Our client is the UKs leading provider of domestic cleaning services, offering seamless solutions for weekly, one-off, and specialist cleaning. With a reputation for excellence, they connect clients to top-rated cleaners and skilled tradespeople for everything from regular cleaning to specialist tasks like plumbing and decorating. Known for their seamless processes, meticulous attention to detail, and customer-first approach, our client ensures every interaction is smooth, reliable, and stress-free. Joining their team means contributing to a company that transforms homes and lives.

Job Description

As a Customer Service & Operations Executive, you will provide inbound and outbound support through email, phone, and live chat. From resolving issues to managing relationships with housekeepers and clients, your role is to ensure smooth operations and exceptional service with every interaction. Flexibility is essential as you'll handle shifting schedules, holidays, and weekends.

Job Overview

Employment Type: Full-Time

Shift: Mid Shift to Night Shift (Shifting)

Salary: Up to PHP40,000

Work Setup: Hybrid, Makati (3-4 months training onsite)

Perks: Day 1 HMO, Above-market salary, Global exposure

Your Daily Tasks

• Drive retention by consistently providing exceptional support to customers.
• Deliver inbound and outbound customer assistance via email, phone, and live chat.
• Ensure every customer interaction reflects a commitment to excellence.
• Handle a broad range of inquiries and issues, from ensuring each clean goes smoothly to managing relationships.
• Take full ownership of issues, empowered to resolve them effectively the first time, every time.
• Respond swiftly and accurately to customer and Housekeeper inquiries, ensuring prompt resolution.
• Adapt to midnight shift schedules, with monthly shift changes, and be available to work on holidays and weekends.