Customer Care Representative, Pasig
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Pasig, Philippines
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Posted: 17 Nov
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Job Title: Customer Care Representative
Job Summary:
Provide exceptional customer service, resolving inquiries, and addressing concerns via phone, email, chat, or in-person. Ensure customer satisfaction, loyalty, and retention.
Key Responsibilities:
Customer Interaction:
- Respond to customer inquiries promptly and professionally.
- Resolve issues efficiently, escalating complex problems to supervisors.
- Provide accurate product/service information.
- Offer personalized solutions, recommendations, and alternatives.
Communication:
- Maintain clear, concise, and friendly communication.
- Active listening, empathy, and conflict resolution.
- Clarify customer concerns, asking relevant questions.
Problem-Solving:
- Troubleshoot and resolve customer complaints.
- Collaborate with internal teams (e.g., sales, technical) for resolution.
- Propose solutions, implementing corrective actions.
Documentation:
- Accurately log customer interactions in CRM/database.
- Update customer records, ensuring data integrity.
- Maintain records of resolutions, feedback, and suggestions.
Quality Assurance:
- Adhere to quality standards, procedures, and policies.
- Participate in quality improvement initiatives.
- Identify areas for process enhancements.
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Company nameWellness First Naturopathic Company
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Job positionCustomer Care Representative
Customer Care Representative has been posted in the Cainta BPO & KPO category on Locanto.
If you’re looking for something similar, check out Customer Service Representative, Taguig, [BACOLOD] Customer Service Representative, Pasig or Outbound Customer Service Representative in Taguig, also posted in BPO & KPO. In total, we have 67 ads in BPO & KPO in Cainta on Locanto classifieds.
Interested in more? Widen your search to view ads in nearby areas of West Rembo. This includes BPO & KPO in Plain View, Pinagkaisahan and Pasig. There are more ads within a 15 km radius for this category. If you want to view those ads, click here.