Level 1 Technical Support Representative | Day Shift | …, Pasig

• Are you willing to start on January 13, 2025?
• Do you have technical experience in a Telecommunications account?
• Are you willing to work full time onsite at Ortigas?

Revolutionizing Connections, Delivering Super Experiences

Our client is Australias innovative telecommunications and internet service provider, redefining the digital experience with cutting-edge solutions. More than just a utility, they combine technology and exceptional service to create seamless internet experiences for consumers, businesses, and wholesale partners. With a dynamic culture and a commitment to solving customer challenges, our client delivers game-changing connectivity that excites and empowers users. Joining their team means being part of a movement thats making the internet truly super.

As a Technical Support Representative, you will troubleshoot, support, and guide customers through internet and voice service issues. Using advanced web-based tools and industry expertise, youll provide top-tier assistance through multiple communication channels while documenting and addressing inquiries with precision and compliance.

Job Overview

Employment Type: Full-Time

Shift: Day Shift; 6:00 AM - 6:00 PM (Shifting coverage)

Salary: PHP 25,000 to PHP 28,000

Work Setup: Onsite, SM Megatower, Ortigas

Bonuses:

• PHP25K Signing Bonus: Applicable if you have at least 1 year of telco campaign experience.
• Total PHP900 GCash Incentive for completing onsite applications:
• PHP300 Travel Bonus (regardless of results)
• PHP300 for a successful client interview
• PHP300 for completing assessments

Your Daily Tasks

• Perform service qualification checks using advanced web-based applications.
• Troubleshoot internet and voice service issues, applying knowledge of telecommunication technologies such as FTTN/X, FTTP/H, FTTC, FTTB, HFC, Fixed Wireless, Mobile 3G/4G LTE, home wireless broadband, ADSL, PSTN, and VoIP.
• Communicate with customers via inbound and outbound calls, chat, and email channels.
• Assist new clients with internet setup, offering expert suggestions and creating a positive first impression.
• Research customer inquiries using the provided knowledge base and deliver timely, accurate responses.
• Document customer needs, questions, interactions, and feedback in the appropriate CRM or tracking systems.
• Adhere to Australian telecom regulatory and compliance standards when assisting end users.