Pre-Sales Technical Support, Quezon City

Customer Requirement Analysis:

• Understand Customer Needs: Collaborate with the sales team to meet with potential clients and understand their technical requirements, challenges, and objectives.
• Solution Tailoring: Work with clients to gather detailed information about their current environment, workflows, and pain points, ensuring the proposed solution meets their specific needs.
• Conduct Technical Assessments: Perform technical assessments or audits of customers existing systems or infrastructure to understand the gaps and opportunities for improvement.

Product/Service Demonstrations:

• Conduct Demos and Presentations: Lead product or service demonstrations for potential customers, showcasing key features, functionalities, and benefits that align with their requirements.
• Technical Presentations: Create and deliver compelling technical presentations that explain how the companys products, services, or solutions can solve customer challenges and add value.
• Proof of Concept (POC): Develop and deliver Proof of Concept (POC) presentations or pilot programs to demonstrate the practical application of the solution to prospective clients.

Solution Design and Proposal Support:

• Solution Design: Assist in designing the technical architecture or configuration of the proposed solution based on customer requirements and product capabilities.
• Proposal Preparation: Collaborate with the sales team to develop and customize technical proposals, ensuring that the proposed solutions meet customer needs and align with business objectives.
• RFP/RFI Response: Support the sales team in responding to Requests for Proposals (RFPs) or Requests for Information (RFIs) by providing technical input, product specifications, and design recommendations.

Technical Support During Sales Process:

• Answer Technical Queries: Act as the primary point of contact for answering any technical questions or concerns that arise during the sales process, helping customers understand the products technical aspects.
• Coordinate with Product Teams: Work closely with the product development, engineering, or R&D teams to address any technical issues or product customization requests during the sales process.
• Provide Feasibility and Risk Assessments: Help assess the technical feasibility of the solution and identify any potential risks or limitations related to the customers infrastructure or business environment.