Billing and collection, Quezon City

Billing and collection staff manage billing and payment collection processes. Their responsibilities include:

- Sending overdue notices to customers- Collecting and posting payments- Establishing repayment plans based on customer capability- Advisingcustomers on debt policies and default consequences- Maintaining records of customer payments and account statuses- Compiling reports on delinquent accounts for management- Referring accounts to attorneys when necessary- Disconnecting services for unpaid accounts- Reporting overdue accounts to credit bureaus- Preparing statements for the credit department- Performing administrative tasks like updating addresses and managing inactive records

Staff should possess strong knowledge of billing and collection methods, effective communication skills, and resilience under stress, along with problem-solving and negotiation abilities.