Branch Manager, Quezon City

Key Responsibilities & Achievements:

• Oversaw daily branch operations including front-of-house, back-of-house, and administrative functions
• Ensured excellent customer service aligned with fine dining standards and brand guidelines
• Managed staff scheduling, recruitment, training, and performance evaluation
• Monitored sales performance, controlled costs, and improved profitability through effective budgeting
• Handled customer feedback, complaints, and service recovery professionally
• Coordinated with kitchen and service teams to maintain food quality, presentation, and consistency
• Ensured compliance with food safety, sanitation, and government regulations
• Managed inventory, purchasing, and supplier coordination to prevent shortages and wastage
• Implemented marketing and upselling strategies to increase average spend per guest
• Prepared operational reports including sales, labor cost, and inventory analysis

Skills Gained:

• Leadership and people management
• Customer service excellence
• Operations and financial management
• Inventory and cost control
• Problem-solving and decision-making