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Medical Receptionist Training Coordinator, Makati

Medical Receptionist Training Coordinator, Makati
Description
  • Content & Curriculum Support (25%)
  • Support development of micro-modules covering call handling, scheduling logic, insurance verification, and EHR best practices
  • Recommend updates based on clinic needs, learner performance trends, and system changes
  • Evaluation & Performance Assessment (25%)
  • Conduct Skills Evaluation Interviews (SEIs) to assess communication skills, system navigation, and workflow accuracy
  • Track learner progress via Salesforce, TalentLMS, and receptionist-specific checklists
  • Lead recovery training sessions for cancelled VAs based on skill gaps in front office tasks
  • Deliver structured feedback and escalate retraining needs as required
  • Instruction & Training Delivery (20%)
  • Teach core front office workflows including patient scheduling, registration, insurance verification, referrals, authorizations, and EHR navigation
  • Lead live and recorded training sessions focused on call handling, tone, patient coordination, and clinic workflow accuracy
  • Facilitate mock call scenarios and scheduling exercises to simulate real clinic situations
  • Train learners on handling multi-line phones, appointment types, provider calendars, and patient concerns
  • Learner Support & Technical Guidance (15%)
  • Respond to learner questions on scheduling scenarios, insurance checks, patient coordination, and documentation
  • Coach learners on tone, professionalism, and real-time decision making during calls
  • Identify common workflow misunderstandings and coordinate content updates with the SME Lead
  • Compliance & Documentation (15%)
  • Reinforce HIPAA compliance in patient communication, scheduling notes, and documentation
  • Teach proper documentation inside EHR systems and accurate note-taking aligned with clinic standards
Highlights
  • Company name
    My Mountain Mover Inc.
  • Job position
    Medical Receptionist Training Coordinator
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