Team Leader, Angeles

Company Overview 

OnSpot is a dynamic startup company specializing in providing top-notch outsourcing solutions, with a particular focus on the logistics industry. While our core expertise lies in logistics, we are also well-equipped to cater to the diverse outsourcing needs of businesses across various sectors. 

We are committed to delivering exceptional customer service and building strong relationships with our clients. Our team of experienced professionals provides tailored solutions that meet the unique requirements of each client. We are seeking a highly motivated and results-oriented Sales Development Representative to join our team and contribute to our growth. 

Position Overview:

The Team leader will play a key role in maintaining the quality of data entry and team performance throughout the pilot program. This individual will be responsible for quality assurance (QA), coaching, upskilling, and training new team members. Additionally, this role may assist with data entry tasks during peak periods to ensure operational efficiency. The ideal candidate will have strong leadership skills, a keen eye for detail, and a commitment to continuous improvement.

• Conduct regular quality assurance checks to ensure that all data entry and registration tasks are completed accurately and efficiently.
• Provide coaching and feedback to team members to maintain high standards of performance and accuracy.
• Lead training sessions for new team members, ensuring they are well-equipped to perform their tasks effectively.
• Upskill the existing team by identifying areas for improvement and providing training on best practices.
• Assist the team with data entry tasks as needed, particularly during peak periods or when additional support is required.
• Monitor team performance and provide ongoing guidance to ensure tasks are completed to the highest standards.
• Use tools such as Slack, Zendesk, GSuite, and Schoolmint to facilitate communication, training, and workflow management.
• Ensure clear documentation of processes and training materials to support ongoing team development.
• Collaborate with team leads to identify opportunities for process improvement and implement solutions.