Process Trainer - Medical Coding, Pasig

To ensure frontline agents are effectively onboard and continuously upskilled, empowering them to comply with client and organizational standards while delivering high-quality service. The ideal candidate will possess a strong background in training program development and delivery, team leadership, and instructional design. This role requires a highly organized individual who is passionate about learning, has excellent communication skills, and can foster a high-performance training culture aligned with organizational goals.

Design training programs (e-learning modules, workshops, manuals) centered on key processes.

Deliver live training sessionsensuring clarity, engagement, and knowledge retention.

Develop assessments and feedback mechanisms to gauge comprehension and effectiveness.

Continuously update materials based on changes, feedback, and evolving best practices.

Partner with SMEs and stakeholders to customize training to varied team needs.

Collect and analyze training metrics to identify areas for course improvement.

Conduct engaging classroom training sessions for new hires employees.

Ensure seamless execution of the Classroom Training (CRT) program and On The Job Training (OJT), monitoring learner progress.

Facilitate Train the Trainer (TTT) sessions and provide coaching and feedback to trainers to continuously improve performance.

Creating modules as per the SLA and business requirements.

Documenting the performance of the trainees and sending it for evaluation to be required stakeholders.

Establish and monitor KPIs to measure training effectiveness, employee development, and knowledge retention.

Facilitate New User Onboarding ensuring proper access to tools (Manage the setup for new users, including tool access requests, role assignment, alignment with business units, client coordination, and people alignment).

Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning.

May support Instructional Design team in designing and developing training materials for various instructional delivery.

Measure the effectiveness of training programs using various feedback methods focus groups, interviews, and surveys.

Lead onboarding sessions for new joiners and continuous learning modules for existing employees.

Bachelors degree in education, Healthcare, Human Resources, or a related field.

Minimum 2+ years of experience in training, including at least 2 years in a leadership role.

Graduate & must be certified with any of the following (CPC/COC/CIC/CCS), with coding audit experience

Experience in US healthcare.

Strong experience in creating structured, engaging, and outcome-based training content.

Must be willing to work onsite either in our Cebu or Pasig offices