Call Center Representative, Pasig

Description

Respond to customer inquiries via phone, email, and chat in a professional manner.
Resolve customer issues efficiently while ensuring a high level of satisfaction.
Document conversations and maintain accurate records in the database.
Assist with order processing and provide product information to customers.
Collaborate with team members to improve service delivery and customer feedback.

Requirements

Educational Qualifications: Bachelors degree in a relevant field preferred.
Experience Level: 13 years of experience in a call center or customer service role.
Skills and Competencies: Strong communication and interpersonal skills.
Qualities and Traits: Patience, empathy, and a customer-oriented mindset.
Responsibilities and Duties: Ability to handle high call volumes and work in a fast-paced environment.
Working Conditions: Office environment with potential for shift work.

Highlights

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