Call Center Agent, Pasig

Description

Provide exceptional customer service by addressing inquiries and resolving issues promptly.
Assist customers with product knowledge, order placement, and account management.
Handle customer complaints with empathy and professionalism, ensuring customer satisfaction.
Document customer interactions in the CRM system for future reference.
Collaborate with team members to improve service delivery and customer experience.

Requirements

Educational Qualifications: High School Diploma or equivalent
Experience Level: 1-3 years of experience in customer service or related field
Skills and Competencies: Strong communication and interpersonal skills
Skills and Competencies: Proficiency in using customer service software and CRM systems
Qualities and Traits: Empathetic, patient, and service-oriented attitude
Qualities and Traits: Ability to work under pressure and handle challenging situations

Highlights

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