Travel Agent Representative | Pure Chat based only | …, Pasig

Customer Service Representative - Travel

Metro Manila | Onsite

Sapient

About us

Sapient is expanding and looking for Customer Service Representatives in Metro Manila. Join our team and enjoy a competitive salary of up to 27,000 per month, performance incentives, paid training from Day 1, career growth opportunities, and a supportive, people-first work environment. Our conveniently located offices provide easy access, offering a stable and rewarding BPO career, just like many of our current team members who chose to grow with us.

Job Description

We are hiring Travel Customer Service Representatives to assist clients with bookings, itineraries, and travel inquiries. You will ensure smooth travel experiences and accurate information for every customer.

Responsibilities:

Respond to travel inquiries via phone, chat, or email

Assist with flight, hotel, or tour reservations

Modify or cancel bookings as needed

Document interactions and booking details accurately

Escalate complex travel issues to supervisors

Maintain quality, productivity, and customer satisfaction metrics

Schedule & Training:

Shifts may include nights, weekends, and holidays

Paid training on travel systems and company processes

Requirements:

High School or Senior High School graduate (College preferred)

Excellent English communication skills

Customer-focused, detail-oriented, and solution-driven

Basic computer skills

Willing to work onsite in Metro Manila

Why Join Us

Competitive salary with performance incentives

Exposure to diverse travel accounts

Mentorship, training, and opportunities for career growth

Apply Now

Help travelers enjoy seamless experiences while building your career in the BPO industry at Sapient.