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Call Center Representative, Pasig

Call Center Representative, Pasig
Description
A Call Center Representative is responsible for handling customer inquiries, providing product or service information, resolving concerns, and ensuring customer satisfaction through professional communication. Representatives may handle inbound or outbound calls depending on the account assigned.


Key Responsibilities:
  • Answer inbound and/or make outbound customer calls
  • Assist customers with inquiries, complaints, and requests
  • Provide accurate information about products, services, and accounts
  • Resolve customer issues in a professional and timely manner
  • Document customer interactions in the system
  • Follow company policies and quality standards
  • Meet performance metrics such as attendance, productivity, and customer satisfaction
Qualifications:
  • College Graduate or Undergraduate
  • At least High School or Senior High School graduate
  • With or without BPO experience
  • Good to excellent communication skills
  • Basic computer and typing skills
  • Willing to work onsite and on shifting schedules
Skills Required:
  • Strong communication and listening skills
  • Customer service orientation
  • Problem-solving abilities
  • Patience and adaptability
  • Ability to multitask and work under pressure
Benefits:
  • Competitive salary package
  • Paid training
  • HMO
  • Night differential and incentives
  • Career growth opportunities
Highlights
  • Company name
    Orbit
  • Job position
    Call Center Representative
Safety Tips
Be careful with commission-based ’work-from-home’ positions that offer an unrealistically high income.
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More info about this ad

Call Center Representative has been posted in the West Rembo BPO & KPO category on Locanto.

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