Call Center Agent, Pasig

Description

Provide exceptional customer service by assisting customers with inquiries and issues.
Handle incoming calls and respond to customer needs efficiently.
Document and track customer interactions in a detailed manner.
Collaborate with team members to improve service processes.
Resolve customer complaints with empathy and professionalism.

Requirements

Educational Qualifications: High School diploma or equivalent.
Experience Level: 13 years of experience in customer service or call center environment.
Skills and Competencies: Strong verbal communication skills.
Skills and Competencies: Basic computer skills and familiarity with CRM software.
Qualities and Traits: Patience and a customer-oriented attitude.
Responsibilities and Duties: Ability to work in a fast-paced environment.
Working Conditions: Flexible shifts including evenings and weekends may be required.

Highlights

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