BPO Trainer, Pasig

Career Opportunity: BPO Trainer

Job Description

• Responsible for conducting product, upskills and language training to new hires and evaluate their performance based on their competencies.
• Assess training needs, determine learning gaps (Training Needs Analysis), recognize learning opportunities, develop and deliver training/coaching to affect performance.
• Effectively facilitate learning using wide variety of delivery methods appropriate to the audience/situation, including: instructor-led-training, workshops, job aids, net meetings and e-learning.
• Provide post-training support, follow up and coaching to frontline employees and team members.
• Perform other tasks that may be required by operations and clients.
• Creation and/or Revision or enhancement of training modules specific to the account.

Job Qualifications:

• Bachelor's Degree in Computer Engineering, Sciences, Computer Science, IT or relevant course.
• At least 1 year relevant experience as a Trainer in BPO industry.
• Experience in doing product specific training and/or upskilling
• Experience doing Training Needs Analysis is a plus
• Has background in voice and non-voice account.

Work set-up

Amenable to work onsite: Ortigas, Pasig City.

Amenable to work on a shifting schedule, weekends and holidays.

APPLY NOW!

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