Call Center | Healthcare Agent | HMO on Day 1, Pasig

Job Description

We are seeking Healthcare Customer Service Representatives to provide support for patient inquiries, insurance questions, and service-related concerns. Ensure accurate information and quality service at all times.

Responsibilities:

Respond to patient and client inquiries via phone, chat, or email

Provide guidance on healthcare services, claims, and coverage

Assist with form submissions and claim processing

Document all interactions accurately

Escalate complex issues to supervisors when necessary

Maintain service quality and satisfaction metrics

Schedule & Training:

Shifting schedules including nights and weekends

Paid training on healthcare systems and company processes

Requirements:

High School or Senior High School graduate (College preferred)

Strong English communication

Customer-oriented with attention to detail

Basic computer skills and multitasking ability

Onsite availability in Metro Manila

Why Join Us

Competitive pay and incentives

Exposure to healthcare accounts and industry knowledge

Collaborative environment with growth opportunities