IT Specialist, Pasig

The IT Specialist is responsible for providing technical support, resolving IT-related issues, and ensuring all IT equipment and systems are functioning properly. The role focuses on maintaining user productivity by delivering fast and efficient IT assistance.

JOB REQUIREMENTS

• Candidate must be a College Graduate (BS IT / Computer Science / Computer Engineering or related)
• At least 13 years of experience in IT support, helpdesk, or technical support.
• Knows troubleshooting desktop/laptop hardware and software issues
• Knows Windows OS installation and configuration
• Has a skill in basic network troubleshooting (LAN, WiFi, internet issues)
• Skills in printer and peripheral support
• Skills in Microsoft Office / Microsoft 365 support
• Basic knowledge of Active Directory (user creation, password reset)

JOB RESPONSIBILITIES

• Provide first-level IT support to end-users (onsite and remote)
• Troubleshoot hardware, software, printer, and network-related issues
• Install, configure, and maintain desktops, laptops, and applications
• Assist users with system access, password resets, and basic account issues
• Escalate complex issues to higher-level IT support when needed
• Log and track IT incidents and service requests