Call Center Agent, Pasig

Description

Handle inbound and outbound customer calls professionally and efficiently.
Provide accurate information regarding products and services to customers.
Resolve customer complaints and issues promptly to enhance customer satisfaction.
Document all interactions and maintain detailed records in the CRM system.
Collaborate with team members to ensure seamless service delivery.

Requirements

Educational Qualifications: High School diploma or equivalent
Experience Level: Less than 1 year of relevant experience
Skills and Competencies: Strong customer service and interpersonal skills
Skills and Competencies: Proficiency in the English language
Skills and Competencies: Familiarity with CRM software, preferably Salesforce
Qualities and Traits: Excellent organizational skills and attention to detail
Qualities and Traits: Ability to work effectively in a team-oriented environment

Highlights

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