Incident Management Support, Pasig

We are looking for an experienced Incident Management Support professional to assist in monitoring, managing, and resolving network incidents within a telecommunications environment.

Qualifications

• At least 3 years of experience in Incident Management within the telecommunications industry
• Strong understanding of telecom networks (Transmission, Transport, Wireless, and IP systems)
• Experience using Network Monitoring Tools such as: SolarWinds, Nagios, Zabbix, Netcool, PRTG.
• Experience using ticketing or case management systems
• Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook, Visio) and Microsoft Teams
• Strong communication and interpersonal skills
• Able to work under pressure and manage multiple incidents
• Willing to work rotational shifts (including nights, weekends, and holidays)

• Monitor and manage network incidents
• Perform incident triage, escalation, and coordination
• Provide timely updates to stakeholders
• Work closely with NOC, SOC, and Field Operations teams
• Ensure incidents are resolved within agreed SLAs
• Maintain accurate documentation and reporting