Philippines

Telecom Tier 1 Support, Pasig

Telecom Tier 1 Support, Pasig
Description
Description
  • Provide first-level support for telecom services, addressing customer inquiries and issues.
  • Diagnose and troubleshoot telecom network problems to ensure quick resolution.
  • Assist in the installation and configuration of telecommunications equipment.
  • Maintain records and documentation of all support interactions and resolutions.
  • Escalate complex issues to Tier 2 support while ensuring customer satisfaction.

Requirements
  • Educational Qualifications: Bachelors degree in Telecommunications, Computer Science, or a related field.
  • Experience Level: 13 years of experience in telecom support or a related field.
  • Skills and Competencies: Strong understanding of transmission line design and telecom networks.
  • Qualities and Traits: Excellent communication and problem-solving skills.
  • Working Conditions: Ability to work in a fast-paced and dynamic environment.
Highlights
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Telecom Tier 1 Support has been posted in the West Rembo Information Technology category on Locanto.

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