Customer Service Assistant, Pasig

Objective:

• Responsible for directly interacting with customers by efficiently answering inquiries, post sales complaints, resolving issues, processing orders, maintaining customer records and ensuring a positive experience through effective communication

Responsibilities:

• Answer all telephone calls to assist customers inquiries and complaints
• Prepares and releases Service Work Order (SWO) to the technical teams
• Prepares Purchase Requisition (PR)
• Prepares Delivery Receipt (DR) for repaired units
• Coordinates with technical team and suppliers for warranty claims
• Monitor and update units under Maintenance Agreements (MA) and Under Warranty (UW) for preventive maintenance activities
• Informs concerned Sales Account Managers on expiring MA contracts
• Encodes and files SWO
• Prepares service or consumable item proposal
• Monitors all released SWOs
• Coordinates with the technical teams for technical assistance
• Coordinates the service support schedules with customers
• Prepares necessary documents such as requisition/ Delivery Receipt, ,Gate Pass, Travel Request, Pull Out Requests
• Confirms, encodes and email daily activities of internal and external customers

Qualifications:

• Bachelors Degree in any field preferably IT related course
• With at least one (1) year experience in Customer Service
• Good verbal and written communication skills
• Able to work under pressure and meet deadlines
• Proficient in MS Word and MS Excel
• Strong attention to details with good accuracy in data entry
• Able to handle challenging customer situation
• Must be willing to go beyond the normal working hours including weekends
• Technical knowledge is an advantage
• Preferably knowledgeable in Customer Relationship Management System (CRM)

Job Types: Full-time, Permanent

Work Location: In person