Travel Customer Service Representative | Premium Internation …, Pasig

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the worlds most forward-thinking brands, and explore whats possible when human expertise meets technology. Together, well enable the future starting with yours.

Top reasons to work with TDCX

• Competitive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You will help us deliver excellent service to our partner brands by performing these tasks:

• Handle phone-in/chat enquiries of current and prospective members.
• Identify cause of problems and recommend solutions.
• Provide accurate and efficient processing of reservations or support work relating to mileage redemption, issuing of tickets, and effecting changes to schedules.
• Maintain member accounts whenever there are changes in their profiles.
• Send program-related collaterals and forms.
• Advise on latest promotions and mechanics.
• Manage feedback/ complaints and liaise with backend support to resolve members issues.
• Involve in ad-hoc projects.
• Meet daily KPI requirement.

Who are we looking for?

• College level
• Must have at least 1 year customer service experience in a BPO set up supporting international customers
• Preferably with GDS experience
• Strong verbal and written English communication skills
• Amenable to work in rotating shifts
• Can work in Ortigas Center, Pasig City