Customer Service Representative, Pasig

Location: Bridgetowne Site

Hiring Process: Virtual Hiring Process

The Social Media Account Representative handles customer inquiries and engagement across social media platforms through a blended voice and non-voice support environment.

• College graduate or higher
• With or without BPO experience
• With or without customer-facing experience
• Willing to work onsite at Bridgetowne
• Willing to work on shifting schedules, weekends, and holidays

• Manage and respond to customer inquiries via social media channels and voice support.
• Provide accurate information, resolve concerns, and ensure customer satisfaction.
• Maintain professional and brand-aligned communication across platforms.
• Document interactions and follow standard operating procedures.
• Meet individual and team performance metrics consistently.

• Up to 23,000 salary package
• Salary is negotiable for applicants with 12 months or more BPO experience (International Voice)
• Consideration given if previous salary is higher

• Competitive salary package
• Paid training program
• Health and life insurance coverage
• Performance-based incentives
• Career growth and internal promotion opportunities

Qualified candidates with strong communication skills and relevant international voice experience may receive salary adjustments based on previous compensation and overall interview performance. This role is ideal for individuals seeking career growth in a dynamic social media support environment.