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Call Center Agent, Pasig

Call Center Agent, Pasig
Description

 Answer, make calls, emails, or chats; use active listening to understand needs. Provide solutions, troubleshoot issues, de-escalate angry customers, and ensure satisfactory resolutions. Offer product/service details, process orders, take payments, upsell, and inform about terms. Log all interactions accurately in CRM software, update customer records, and report trends. Follow scripts, adhere to company policies, data security, and meet targets (KPIs) for call volume, resolution, etc..

Highlights
  • Company name
    Synlink Recruitment Outsourcing Co. Inc.
  • Job position
    Call Center Agent
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Do not pay a ’prospective employer’ anything in order to secure a job.
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Call Center Agent has been posted in the West Rembo BPO & KPO category on Locanto.

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