Customer Service Representative, Pasig

Description

Act as the first point of contact for customers, providing exceptional service and support.
Handle customer inquiries and complaints via phone, email, and chat effectively.
Maintain customer records and ensure accurate information is documented in the system.
Resolve issues in a timely manner, ensuring customer satisfaction throughout the process.
Collaborate with other departments to improve service quality and streamline processes.

Requirements

Educational Qualifications: Diploma in a relevant field or equivalent experience
Experience Level: 13 years of experience in customer service or related field
Skills and Competencies: Strong communication skills, both verbal and written
Skills and Competencies: Proficient in using customer service software and Microsoft Office
Qualities and Traits: Customer-oriented attitude with a problem-solving mindset
Responsibilities and Duties: Ability to work in a fast-paced environment with minimal supervision.

Highlights

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