BPO Operations Manager, Pasig

We are looking for a results-driven Operations Manager to oversee daily operations, lead a growing team, and build strong client relationships. This role is ideal for someone with leadership experience who thrives in a fast-paced environment and can balance people management with business performance.

Location: Ortigas, Pasig

Work Setup: Hybrid  primarily Work From Home, with occasional reporting onsite if required

Note: This role is offered under an Independent Contractor Agreement and not as a direct employee position.

• Monitor KPIs, workflows, and resource planning to ensure smooth operations.
• Handle escalations, resolve issues, and improve processes.
• Lead, coach, and mentor a high-performing team.
• Analyze data, track performance, and prepare management reports.
• Manage client communications, onboarding, and retention.
• Ensure compliance, reduce errors, and maintain quality standards.

• Bachelors degree in Business, Management, or related field (preferred).
• 13 years of experience in a supervisory or leadership role (Team Leader, Assistant Manager, or Operations Manager), preferably in BPO/shared services.
• Strong leadership and team management skills.
• Excellent communication and client relationship skills.
• Analytical, detail-oriented, and problem-solving mindset.
• Proficient in dashboards, reporting, and performance monitoring tools.