Customer Support Specialist, Pasig

Description

Participate in resolving customer issues in a timely manner, ensuring alignment with service level agreements (SLAs).
Record and track issues in the ticketing system from creation through to resolution and closure.
Monitor open tickets, escalating unresolved issues to the appropriate teams or vendors, particularly those with high or critical severity levels.
Collaborate with vendors to ensure quick resolution of critical issues within SLAs.
Implement preventive measures to reduce recurring customer issues and enhance product reliability.
Support operational delivery and participate in User Acceptance Testing (UAT) for new product releases and updates.
Help improve customer support processes and documentation to ensure better service delivery.
Conduct training for new clients and offer refresher sessions for existing clients on how to use the ticketing system, particularly when there are updates or changes to workflows.

Bachelor's Degree in Electronics Engineering, Industrial Engineering, Computer Engineering, Information Technology, or Medical-related Degrees (Nursing, Medical Technology, etc.
Proficiency in Google Workspace and/or MS Office
Strong communication and problem-solving skills

Highlights

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