Travel and Hospitality - Mandarin, Pasig

As a Mandarin-speaking Customer Service Representative (CSR) specializing in Travel and Hospitality, you will be the primary point of contact for Mandarin-speaking customers of a global travel or hospitality brand. You will assist with reservations, itinerary changes, booking inquiries, and general support to ensure a seamless and positive travel experience.

• Respond promptly to customer inquiries via phone, email, or chat in Mandarin and English.
• Assist customers with booking, rebooking, cancellations, refunds, and other travel-related services.
• Provide information on flights, hotels, travel policies, and loyalty programs.
• Resolve customer concerns with professionalism and empathy, ensuring customer satisfaction.
• Meet performance targets including customer satisfaction, call quality, and handling time.
• Document all customer interactions accurately in the system.
• Stay updated on product knowledge, promotions, policies, and travel regulations.
• Collaborate with other departments to ensure timely and effective resolution of customer issues.