Collection Team Lead - Lending, Pasig

JOB SUMMARY

We seek a Collections Team Lead to engage in consumer collections of overdue accounts.

Primary responsibility will be monitoring, motivating, and training the Collections Team to ensure KPIs are met monthly.

Responsibilities:

• Coaching, mentoring, and motivating collections team members.
• Keep track of, RPC, Contact Rate, PTP Conversion Rate, PTP reminders and daily expected collections to ensure achievement of daily target.
• Manage incentive, rewards, and overtime tracking.
• Manage daily/weekly/monthly allocation of accounts to agents, daily collection reports and shift planning.
• Monitor collection trends/recommendations to be shared with the collections manager.
• Managing of Non-Payment Reason Reporting. Make sure these issues are understood and elevated to the collections manager.