Game Support Representative, Pasig

• Effectively communicate with players to understand their needs and

demands.

• Answer customer support tickets, emails, user reviews, chats, and/or

comments in a professional, respectful and timely manner.

• Maintain, moderate, and provide customer support in all social media

accounts, forums, and official review stores related to the product.

• Provide reports on community feedback, buzz and viral coverage
• Maintain social network presence including Facebook, Twitter, and other social media platforms
• Highlight any players concerns and issues that you are aware of across the social media and forums to the respective teams
• Data management and reporting on content, events, and activities
• Study and familiarize the game with the goal to learn the process and curves of the game
• Collect, investigate, process, and document various data regarding in-game

issues, exploits, and bugs

• Assisting the immediate supervisor, team leader or client with any task that is assigned from time to time.