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Customer Service Representative, Cavite

Customer Service Representative, Cavite
Description
A Call Center Representative is responsible for handling customer inquiries, providing product or service information, resolving concerns, and ensuring customer satisfaction through professional communication. Representatives may handle inbound or outbound calls depending on the account assigned.


Key Responsibilities:
  • Answer inbound and/or make outbound customer calls
  • Assist customers with inquiries, complaints, and requests
  • Provide accurate information about products, services, and accounts
  • Resolve customer issues in a professional and timely manner
  • Document customer interactions in the system
  • Follow company policies and quality standards
  • Meet performance metrics such as attendance, productivity, and customer satisfaction


Qualifications:
  • College Graduate or Undergraduate
  • At least High School or Senior High School graduate
  • With or without BPO experience
  • Good to excellent communication skills
  • Basic computer and typing skills
  • Willing to work onsite and on shifting schedules


Skills Required:
  • Strong communication and listening skills
  • Customer service orientation
  • Problem-solving abilities
  • Patience and adaptability
  • Ability to multitask and work under pressure


Benefits:
  • Competitive salary package
  • Paid training
  • HMO
  • Night differential and incentives
  • Career growth opportunities
  • 13 Month Pay
Highlights
  • Company name
    Orbit
  • Job position
    Customer Service Representative
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Customer Service Representative has been posted in the Trece Martires BPO & KPO category on Locanto.

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