IT Technical Support, Cavite

IT Technical Support
The IT Technical Support is responsible for maintaining computer systems, troubleshooting hardware and software issues, and assisting users with technical concerns to ensure smooth daily operations.

• Provide technical support for desktops, laptops, printers, and mobile devices
• Troubleshoot hardware, software, and network issues
• Install, configure, and update operating systems and applications
• Respond to help desk requests (in person, phone, or ticketing system)
• Set up user accounts, email, and access permissions
• Maintain IT equipment and perform regular system checks
• Assist with network setup and basic server maintenance
• Document issues, solutions, and procedures
• Ensure data security and follow company IT policies

• Basic knowledge of computer hardware, software, and networking
• Familiarity with operating systems like Windows, macOS, or Linux
• Problem-solving and analytical thinking skills
• Good communication skills (explaining tech in simple terms)
• Ability to work under pressure and manage multiple requests
• Attention to detail and organization

• Degree or diploma in Information Technology, Computer Science, or related field
• Experience with help desk or IT support roles
• Knowledge of remote support tools and ticketing systems