Customer Care Operations Lead (Not a BPO company), Cavite

The firm, established in 2006, develops comprehensive freight forwarding services tailored to meet customer needs and provides high-quality, consistent services that exceed customer expectations.

POSITION: Customer Care Operations Lead

INDUSTRY: Logistic Company

WORK LOCATION: Binan Laguna

WORK SCHEDULE: Monday to Friday

SALARY: Php25,000-Php35,000

WORK SET UP: Work on site

BENEFITS:

• HMO
• Government benefits
• 13th Month Pay
• Sick Leave
• Government benefits

Job Requirements:

• Bachelors degree holder
• With at least 3-5 years of experience as Customer Support Superviso supervisor.
• Amenable to work in Technopark, Binan Laguna
• Can attend face to face interview
• Can start as soon as possible

JOB RESPONSIBILITIES

• Manages daily back-office customer service operations, addressing client inquiries through email and phone
• Ensures responses to customer requests are timely, accurate, and professional
• Provides coaching, training, and support to customer service staff to enhance performance and service quality
• Generates reports on inquiry volumes, resolution times, customer feedback, and overall team performance
• Serves as the main point of contact for escalated back-office customer issues

Look for Ms. Riva

RECRUITMENT PROCESS (Face to Face)

• Initial Interview
• Final Interview
• Job Offer

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