Supervisor - Customer Service, Rizal

Qualifications:

• Proven experience as a Customer Service Supervisor or in a similar role
• Proficient in MS Office applications
• Able to thrive in a fast-paced environment and handle challenging situations effectively
• Strong problem-solving skills, with the ability to resolve conflicts and manage customer complaints
• Capable of working with minimal supervision
• Amenable with shifting schedule
• Willing to be assigned in Marcos Highway, Antipolo

Job Responsibilities:

• Lead, manage, coach, and develop team members to ensure optimal performance
• Address customer inquiries and concerns while maintaining high levels of customer satisfaction
• Coordinate with relevant stakeholders throughout the order fulfillment process (pickup to drop-off) to ensure service standards are met
• Prepare and analyze reports on team performance and customer feedback
• Stay updated on industry best practices and implement improvements to enhance service quality
• Perform other tasks as assigned