Travel Account Specialist | CSR - Paid Training, Rizal

Job Description:

We are Travel Customer Service Representatives to assist clients with flight, hotel, and travel inquiries. Ensure smooth bookings and provide accurate information to deliver excellent customer experiences.

Responsibilities:

• Handle travel-related inquiries via phone, email, or chat
• Assist clients with bookings, modifications, or cancellations
• Provide accurate information on travel options, schedules, and promotions
• Record all interactions and maintain up-to-date documentation
• Escalate complex cases to supervisors
• Meet service quality and customer satisfaction goals

Schedule & Training:

• Rotating shifts including nights, weekends, and holidays
• Paid training on travel systems and company procedures

Requirements:

• High School or Senior High School graduate (College preferred)
• At least with 1 year BPO experience
• Excellent English communication and attention to detail
• Customer-focused with problem-solving skills
• Basic computer knowledge and multitasking ability
• Onsite availability in Metro Manila

Why Join Us:

• Competitive compensation and incentives
• Exposure to travel accounts and professional development
• Supportive team culture and mentorship opportunities