Customer Service Representative, Rizal

Job Requirements

• At least 1st year college undergraduate or high school graduate
• Must have at least 1 year of US healthcare provider (hospital or physician billing) experience and AR collections experience
• With above-average communication skills and willing to do outbound calls

Responsibilities

Customer Support (Voice/Non-Voice):

• Answer calls, emails, or chats from patients, doctors, or insurance members
• Assist with inquiries about medical services, insurance coverage, and billing

Medical Billing & Claims:

• Process insurance claims
• Verify patient insurance eligibility
• Follow up on denied or pending claims

Data Entry & Documentation:

• Update patient records and account information
• Maintain confidentiality of medical data (HIPAA compliance)

Appointment & Case Handling:

• Schedule or manage patient appointments
• Coordinate with healthcare providers

Problem Resolution:

• Handle complaints or disputes regarding bills or services
• Provide accurate and timely solutions