Supervisor - Driver Support, Rizal

Key Responsibilities:

• Manage, lead, train, develop, and mentor a team of driver support representatives handling driver concerns and inquiries.
• Oversee day-to-day team operations, ensuring timely and effective resolution of driver-related issues.
• Act as the escalation point for complex or sensitive driver concerns.
• Resolve conflicts by engaging with mobile app users while maintaining a high level of customer service.
• Handle customer queries while ensuring total customer satisfaction.
• Coordinate with all concerned parties throughout the order fulfillment process (pickup and drop-off), ensuring everything meets acceptable standards.
• Identify trends in driver issues and recommend process improvements or policy changes.
• Perform other duties as assigned.

Qualifications:

• Bachelors degree in any field.
• Proven experience in team management, preferably in customer service / operations
• Social media savvy.
• Above-average skills in MS Office applications.
• Strong command of English and Filipino; proficiency in other languages is a plus.
• Strong problem-solving skills and ability to handle escalations professionally.
• Willing to work on a shifting schedule and a 6-day workweek