Customer Service Representative, Rizal

Description

Provide timely and accurate responses to customer inquiries via phone, email, and chat.
Assist customers in troubleshooting and resolving issues related to products or services.
Maintain customer records and document interactions thoroughly in the CRM system.
Identify customer needs and recommend appropriate solutions, ensuring satisfaction.
Collaborate with other departments to address and resolve complex customer concerns.

Requirements

Job Title: Customer Service Representative
Job Function: Customer Service
Responsibilities and Duties: Ability to handle high call volumes while maintaining professionalism.
Qualities and Traits: Strong communication skills, both verbal and written.
Qualities and Traits: Empathetic and patient when dealing with customer issues.
Qualities and Traits: Ability to work independently and as part of a team.
Qualities and Traits: Proficiency in using computer systems and CRM software.

Highlights

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