Operations Manager/Supervisor, Rizal

Join our team as an Operations Manager/Supervisor and take the lead in optimizing daily operations and ensuring seamless execution across all levels. Were looking for a proactive, results-driven individual with a passion for leadership, a commitment to operational excellence, and a track record of driving team success. If you have strong experience in operations management and enjoy overseeing both strategic and hands-on tasks, wed love to hear from you!

Responsibilities:

• Lead and Manage Operations: Oversee day-to-day operational activities, ensuring efficient and smooth execution across teams.
• Team Leadership: Inspire, motivate, and guide both frontline and administrative teams, fostering a culture of collaboration, high performance, and accountability.
• Project Management: Manage complex projects from initiation to completion, ensuring they are delivered on time and meet operational goals.
• Process Improvement: Identify inefficiencies and implement continuous improvements to enhance productivity, reduce costs, and optimize workflow.
• Data-Driven Decision Making: Analyze operational data and use insights to make informed decisions, driving business growth and operational excellence.
• Customer-Facing Operations: Ensure high standards of service and responsiveness in all customer-facing operations, solving issues and improving satisfaction.
• Strategic Planning: Develop and implement strategies that align with company objectives, optimizing both short- and long-term goals.
• Collaboration: Work closely with cross-functional teams, including logistics, customer service, and other departments, to ensure smooth operations and address challenges proactively.
• Problem Solving: Anticipate challenges, resolve operational bottlenecks, and act as a point of escalation for complex issues.
• Mentorship: Mentor and develop team members, providing guidance and support for their professional growth.

Requirements:

• Proven experience in operations management, retail, logistics, or service industries with a strong leadership background.
• Demonstrated ability to manage and motivate both administrative and frontline teams in a fast-paced environment.
• Familiarity with operational reporting tools such as Google Sheets and Excel.
• Strong problem-solving skills with a proactive, hands-on approach to overcoming challenges.
• Excellent organizational skills with the ability to prioritize and manage multiple tasks and projects simultaneously.
• Strong communication skills, both verbal and written, with the ability to engage and influence stakeholders at all levels.
• Willingness to work onsite in Antipolo, Rizal, with a 6-day workweek.