TTEC Cainta | Retail Account - Customer Service| Get upto …, Rizal

Your potential has a place here with TTECs award-winning employment experience. As a Senior Retail Customer Service Representative working onsite in Cainta, youll be a part of bringing humanity to business. #experienceTTEC 

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in Philippines says it all! 

We're making it easy for you to connect with our recruiters and get hired faster. Stop by TTEC Cainta, Monday to Friday from 10am to 4pm at 2nd Floor Robinson Place Cainta (Big R, near Junction) Ortigas Ave. Extension. 

What Youll Do 

Do you have a passion for helping others? Whether its getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, youll be the difference between their customer experience being just average or an exceptional one. 

During a Typical Day, Youll

• Answer incoming communications from customers  
• Conduct research to provide answers for customers to resolve their issues

What You Bring to the Role

• Open to both entry-level candidates and experienced call center professionals 
• High school graduate (old curriculum) or equivalent qualification 
• Strong verbal communication skills, effective voice tone control, and the ability to adapt to diverse customers and cultural backgrounds. 
• A learners mindset with openness to feedback, a commitment to resolving customer issues, and the drive to consistently meet targets and KPIs. 
• Recognize, apply and explain your product or service knowledge  
• Proficient in basic computer use and navigating multiple systems to support efficient customer interactions. 

What You Can Expect

• Supportive of your career and professional development 
• An inclusive culture and community minded organization where giving back is encouraged 
• A global team of curious lifelong learners guided by our company values 
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

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