Customer Service Team Leader (Binan Laguna), Rizal

The firm, established in 2006, develops comprehensive freight forwarding services tailored to meet customer needs and provides high-quality, consistent services that exceed customer expectations.

POSITION: Customer Service Team Leader

INDUSTRY: Logistic Company

WORK LOCATION: Binan Laguna

WORK SCHEDULE: Monday to Friday

SALARY: Php25,000-Php35,000

WORK SET UP: Work on site

BENEFITS:

HMO

Government benefits

13th Month Pay

Sick Leave

Government benefits

Job Requirements:

Bachelors degree holder

With at least 3-5 years of experience as Customer Support Superviso supervisor.

Amenable to work in Technopark, Binan Laguna

Can attend face to face interview

Can start as soon as possible

JOB RESPONSIBILITIES

Manages daily back-office customer service operations, addressing client inquiries through email and phone

Ensures responses to customer requests are timely, accurate, and professional

Provides coaching, training, and support to customer service staff to enhance performance and service quality

Generates reports on inquiry volumes, resolution times, customer feedback, and overall team performance

Serves as the main point of contact for escalated back-office customer issues

RECRUITMENT PROCESS (Face to Face)

Initial Interview

Final Interview

Job Offer