Assistant Mall Operations Officer, Rizal

The Mall Officer In-Charge is responsible for supervising security operations within the mall to ensure the safety of shoppers, tenants, staff, and property. The role includes managing security personnel, handling incidents, and coordinating with mall management and emergency services.

• Supervise and manage mall security officers during shifts
• Ensure safety and security of visitors, staff, and mall assets
• Monitor CCTV systems and conduct regular patrols
• Handle incidents such as theft, disturbances, accidents, or emergencies
• Coordinate with police, fire department, and medical services when required
• Enforce mall rules, safety procedures, and emergency protocols
• Maintain daily security logs, incident reports, and duty rosters
• Guide and train security staff on proper procedures and conduct
• Respond promptly to alarms, complaints, and emergency situations
• Report security issues to mall management

• High school diploma or equivalent (security training preferred)
• Previous experience in security or supervisory roles
• Knowledge of safety, emergency, and evacuation procedures
• Ability to remain calm and make decisions under pressure
• Good communication and leadership skills
• Physically fit and alert

• Leadership and team management
• Observation and problem-solving skills
• Communication and reporting
• Conflict handling and crowd control
• Basic knowledge of CCTV and security systems