Customer Service Representative, Rizal

Description

Handle incoming calls, emails, or chats from customers regarding their financial accounts (e.g., balance inquiries, transaction issues, loan status, card activation).
Provide accurate information and resolve customer issues in a timely and professional manner.
Document customer interactions and update account information using internal systems.
Escalate complex issues to higher-level support or back-office teams when necessary.
Ensure compliance with company policies, procedures, and regulatory requirements.
Meet or exceed customer satisfaction and quality metrics.

At least 2 years in college or completed a vocational/short course.
With or without BPO experience (experience in financial accounts is a plus).
Good English and Filipino communication skills.
Strong problem-solving skills and attention to detail.
Willing to work onsite and on shift schedules (including weekends and holidays).

Highlights

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