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Group Leader (BPO/CSR), Rizal

Group Leader (BPO/CSR), Rizal
Description


We are hiring a Group Leader to oversee our Customer Service operations. The role requires strong leadership, client management experience, and the ability to drive team performance across multiple service channels.


  • Ensure client SLA and KPI targets are consistently met
  • Manage day-to-day operations for voice, non-voice, and technical support teams
  • Analyze performance data and implement action plans
  • Handle escalations and provide timely updates to stakeholders
  • Coordinate staffing and report performance to Operations Manager and clients
  • Act as Operations Manager in their absence
Highlights
  • Company name
    Intelegencia
  • Job position
    Group Leader (BPO/CSR)
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More info about this ad

Group Leader (BPO/CSR) has been posted in the Teresa BPO & KPO category on Locanto.

Right now, this is the only ad posted in this category in Teresa.

Interested in more? Widen your search to view ads in nearby areas of Teresa. This includes BPO & KPO in Marikina Heights, Angono and Tanay. There are more ads within a 15 km radius for this category. If you want to view those ads, click here.