Trainer BPO / Credit Card, Rizal

Develop and schedule training assessments to identify training needs.

Create and deliver engaging training materials and resources for call center associates.

Conduct employee surveys and interviews to evaluate current training practices and performance.

Coordinate with vendors to utilize instructional technology and improve training delivery.

Implement and manage employee onboarding and product knowledge tests.

Analyze performance metrics to assess the effectiveness of training programs.

Create and maintain comprehensive training documentation and schedules.

Conduct training sessions to ensure team alignment with quality and performance standards.