Sales Assistance Supervisor, Taguig

RESPONSIBILITIES

Supervise, coach, and mentor Sales Assistants to meet team goals.

Monitor daily activities (calls, follow-ups, CRM updates) for quality and productivity.

Conduct performance reviews, provide feedback, and support development plans.

Oversee onboarding, training, and real-time coaching for team members.

Handle inbound/outbound sales calls and act as escalation point for complex inquiries.

Ensure CRM data integrity and optimize workflows for scheduling, documentation, and reporting.

Track KPIs (call volume, conversion rates, lead progress) and present performance reports.

Analyze data to identify trends, gaps, and opportunities for improvement.

Coordinate with stakeholders to align sales activities with business priorities.

Maintain compliance, documentation standards, and organized digital records.

QUALIFICATIONS

Bachelors degree, or High School Diploma with 3+ years of professional experience.

Excellent English communication skills.

Minimum 3 years in contact center, customer care, sales support, or sales operations.

2+ years in a supervisory or leadership role.

Proficiency in Google Suite and CRM tools (Salesforce, HubSpot, Zoho).

Highly organized, detailoriented, and able to manage multiple priorities.

Preferred Qualifications

Experience in BPO or telemarketing environments

Proven ability to manage highvolume sales activities and drive team performance

Strong analytical skills in reporting, KPI management, and leading teams toward shared goals

WORK SET-UP

Monday Friday | 11:00 PM 8:00 AM

BENEFITS

Transportation Allowance

Rice Allowance

Sales Incentives

Leave Conversion Benefit

Performance Reviews

Government Mandated Benefits

HMO + 2 Dependents