Benefits Admin, Taguig

The Role

The Benefits Systems Administrator supports the delivery of superior benefits administration services to clients for Health & Welfare plan administration. This

position requires an individual who is comfortable with benefits administration systems and client contact and working as part of a global team with counterparts in North America. The position will be located in Manila, Philippines.

Performance Objectives

Clients

Administer ongoing benefit system activities.

Receive and process import data files containing indicative data, election data, dependent and beneficiary

data

Generate payroll/vendor feeds, as well as ad-hoc management reports

Process and fulfill, confirmation statements and other benefit related materials

Assist with system testing; Web, interfaces and system generated reports for new and ongoing systems

Utilizing case management tool as needed

Exercise discretion and independent judgment in responding to and resolving client issues

Develop and maintain system processing documentation and processing calendar

Provide back up for other team members as needed

Attend ongoing client status meeting as needed to establish client relationship

Attend internal project meetings to ensure project continuity into ongoing

Financial

Meet service level agreements across all clients

Meet billable hour goals as defined by your manager

Work within prescribed budget for each project

Identify potential out of scope work and new opportunities to client teams

People

Take initiative to proactively share knowledge and/or experience with team members

Develop strong partnerships with team members

Work collaboratively with other members of the team to meet internal and client objectives

Solicit feedback and development opportunities for career growth

Excellence

Assist project team with client assignments to deliver timely, within-budget and high quality work

100% compliance with SOC1 and Professional Excellence criteria

Help develop and maintain system processing documentation

Analyze process workflow and recommend improvements to increase efficiency and effectiveness

Gain an understanding of the system interfaces with HRIS, payroll, and insurance carriers

The Requirements

Fresh graduates are welcome to apply!

Ability to gain a strong understanding of the administrative process as it relates to Health & Welfare and Pension benefit plans

Ability to complete the client's Benefits Systems Administrator training program

Strong analytical and problem solving skills

Strong knowledge of Microsoft Office tools including Outlook, Excel and Word

Professional and responsible approach to work, clients and colleagues

Willing to work in a mid-shift schedule

Ability to manage time and work a flexible schedule

Ability to organize and prioritize with strong attention to details

Excellent oral and written communication skills

Ability to work independently and in a team environment with minimal supervision

Ability to complete multiple projects within established deadlines

Work experience with US and/or UK counterparts and projects preferred, but not required

College degree preferred

Contract Period: 2 months - 07/01/2026 to 09/30/2026

Shift Schedule: 3pm to 12 midnight

Work Setup: Hybrid (2 onsite in BGC Taguig)