Philippines

QUALITY ANALYST | HELPDESK, Taguig

QUALITY ANALYST | HELPDESK, Taguig
Description

WE ARE HIRING: Quality Analyst | Helpdesk Customer Support

Onsite | Taguig City, Metro Manila

Salary: PHP 20,000 - 23,000/month

URGENT | 10 Openings


ABOUT THE ROLE:

We are looking for technically skilled Quality Analysts to join a dynamic Helpdesk Customer Support team. This role is responsible for conducting QA evaluations, auditing support interactions and ensuring quality standards are consistently met across all support channels.


WHAT YOU WILL DO:

  • Conduct QA evaluations of support tickets, chats, emails and escalation cases
  • Write and execute SQL queries to validate data and audit reporting accuracy
  • Audit API integrations, webhook configurations and SDK implementations
  • Validate conversion tracking setups and attribution model outputs
  • Deliver coaching feedback and participate in calibration sessions
  • Produce weekly, monthly and quarterly QA performance reports


WHAT WE ARE LOOKING FOR:


Education:

  • Bachelor's degree in Computer Science, Software Engineering, Information Systems or related field


Experience:

  • 2-4 years BPO experience in technical support, QA or ad tech environment
  • Experience in SaaS product environment preferred
  • Prior QA auditing or technical writing experience is an advantage


Technical Skills:

  • Strong SQL skills joins, CTEs, window functions, subqueries
  • Proficiency with RESTful APIs, webhooks and server-side tracking
  • Ability to read and debug JSON/XML API payloads
  • Familiarity with Postman, browser developer tools or Charles Proxy
  • Working knowledge of Ads Manager platforms (Meta, Google Ads, TikTok)
  • Understanding of conversion tracking and attribution models


PLEASE DO NOT APPLY IF:

  • You are a former employee of our client company
  • You are not based in Metro Manila
  • You are a job hopper
  • You have no SQL or technical support experience
Highlights
Safety Tips
If the salary for a position is far above normal, proceed with caution.
1 / 10
More info about this ad

QUALITY ANALYST | HELPDESK has been posted in the Taguig Accounting, Financing & Banking category on Locanto.

We also think you might like the ad German Settlement Specialist ( Hybrid Set-Up + Internet Allowanc in Taguig City.

Interested in more? Widen your search to view ads in nearby areas of Taguig. This includes Accounting, Financing & Banking in Bagumbayan, Signal Village and Pinagkaisahan. There are more ads within a 15 km radius for this category. If you want to view those ads, click here.

Go to next ad