Customer Service Representative, Taguig

Description

Interact with customers via phone, email, and chat to provide support and assistance.
Resolve product or service issues by clarifying the customer's complaint and determining the cause of the issue.
Provide information about products and services, taking care to ensure customer satisfaction.
Document all interactions in the customer relationship management (CRM) system.
Collaborate with team members to improve customer experience and service delivery.

Requirements

Educational Qualifications: Bachelors degree in a relevant field preferred.
Experience Level: 1-3 years of experience in customer service or a related role.
Skills and Competencies: Excellent communication and interpersonal skills.
Qualities and Traits: Strong problem-solving abilities and a customer-focused mindset.
Working Conditions: Ability to work in a fast-paced environment and manage multiple tasks.

Highlights

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