Customer Service Representative, Taguig

• Answer customer inquiries and provide accurate information
• Resolve customer concerns or complaints professionally
• Handle inbound and/or outbound calls
• Assist customers with account updates, orders, billing, or technical concerns
• Maintain customer records and document interactions
• Provide product or service information
• Follow company policies and procedures
• Meet performance metrics such as attendance, quality, and customer satisfaction
• Escalate complex issues to the appropriate department when needed
• Build positive relationships with customers through excellent communication

Job Qualifications:

• At least 2nd year college (no back subjects)
• At least 1 year solid BPO experience in an international account (pure voice)

Perks and Benefits:

• Free Shuttle + Free Parking
• HMO + free dependents DAY 1
• Life Insurance + Retirement plan
• and more..